TERMS & CONDITIONS
1. Introduction
1.1. Prolux AI ("We," "Us," "Our," or "Company") is engaged by the Client ("You" or "Your") to provide services in accordance with these Terms and Conditions ("Agreement"). Prolux AI is a Limited Liability Company (LLC) registered in the United States of America under its governing law.
2. Definitions
2.1. "Agreement" means these Terms and Conditions, including any incorporated Proposal.
2.2. "Confidential Information" means all non-public information disclosed between the parties, including but not limited to business strategies, client data, and proprietary methods.
2.3. "Proposal" means the email or document issued by Prolux AI to the Client detailing the services, Fees, and specific terms.
2.4. "Service Date" means the date Prolux AI begins providing services, confirmed after receipt of the Deposit.
2.5. "Service" means the Service outlined in the Proposal.
3. Supply of Services
3.1. Prolux AI provides lead generation services and AI systems for Commercial HVAC companies, including the collection of potential customer information and the setting of appointments for the Client.
4. Client Obligations
4.1. The Client shall provide all necessary cooperation, access, and accurate, complete, and lawful information required by Prolux AI to perform the Service effectively unless otherwise agreed.
4.2. The Client shall indemnify, defend, and hold Prolux AI harmless against any losses, damages, claims, or liabilities (including legal fees) arising from inaccurate, misleading, incomplete, or unlawful information or content provided by the Client, or from the Client’s breach of this Agreement.
4.3. The Client must ensure their staff systematically follows up on the leads provided.
5. Fees, Payments, and Refunds
5.1. The Client agrees to pay a retainer fee or pay-per-appointment fee as outlined in the applicable service agreement. All advertising spend is the sole responsibility of the Client.
Payments are non-refundable except in circumstances where Prolux AI has not delivered the fulfillment expressly outlined in the Agreement.
6. Termination
6.1. This Agreement commences on the Service Date and continues until completion of the Service or termination in accordance with this Section.
6.2. Prolux AI may terminate this Agreement immediately, with written notice, if:

• Non-payment persists for thirty (30) days after notice;

• The Client commits a material breach (including failure to comply with Section 4.1) and does not cure such breach within thirty (30) days of notice.

6.3. The Client may terminate this Agreement after the minimum engagement period with thirty (30) days’ written notice, provided all outstanding Fees are paid in full. Early termination results in full payment of the minimum engagement Fees.
6.4. Prolux AI reserves the right to terminate services if the Client violates these Terms or engages in unethical or unlawful business practices.
7. Liability and Indemnity
7.1. Prolux AI’s total liability under this Agreement is limited to the Fees paid by the Client in the ninety (90) days preceding the claim. Prolux AI shall not be liable for:

• Actions, inactions, or changes by third-party platforms;

• Indirect, incidental, consequential, special, or punitive damages, including lost profits, business interruption, or data loss;

• Failure to achieve specific outcomes beyond Prolux AI’s reasonable control.

7.2. The Client shall indemnify, defend, and hold harmless Prolux AI, its affiliates, officers, and agents against any claims, damages, losses, or liabilities arising from the Client’s content, use of the Service, or breach of this Agreement.
7.3. Prolux AI is not liable for damages, lost revenue, or outcomes related to the quality or conversion of leads generated.
8. Governing Law
8.1. This Agreement shall be governed by and construed in accordance with the laws of the United States of America. All disputes shall be subject to the exclusive jurisdiction of United States courts.
8.2. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Invalid provisions shall be reformed only to the minimum extent necessary to be enforceable.
8.3. This Agreement, together with any Proposal, constitutes the entire agreement between the parties and supersedes all prior agreements, written or oral.
9. Website Terms of Service
9.1 Website Usage
The website located at proluxai.com (the “Site”) is owned and operated by Prolux AI. By accessing or using the Site, you agree to be bound by this Agreement, our Privacy Policy, and any additional terms applicable to specific services.
9.2 Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on the Site, and continued use constitutes acceptance of the revised Agreement.
9.3 Intellectual Property Rights
Our License to You:
All Site content is the property of Prolux AI or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or exploit Site materials without express written authorization.
Your License to Us:
By submitting content to Prolux AI, you represent that you own or have rights to such content and grant Prolux AI permission to use it in connection with the Service.
9.4 Disclaimers
Links to third-party websites do not imply endorsement. The Site and all services are provided “as is” without warranties of any kind.
10. SMS COMMUNICATIONS & OPT-OUT
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.
To rejoin, you must sign up again as you did initially, and upon re-enrollment, we will resume sending SMS messages to you.
For additional details regarding data handling and privacy practices, please review our Privacy Policy:
https://www.proluxai.com/privacy-policy
Contact Us
If you have questions about these Terms & Conditions, contact us:
By email: adam@proluxai.com
By visiting: https://proluxai.com
By phone: +1-815-475-2683
Mailing Address:
Macdonald Global Holdings LLC, Adam Wilks Macdonald 
DBA: Prolux AI​
2389 Main Street STE 100
Glastonbury, CT, 06033